Terms of Service

Last Updated: December 17, 2025

Welcome to CanNZ Tours. By booking a tour with us, you agree to be bound by these Terms of Service. Please read them carefully before making a booking.

1. About CanNZ Tours

CanNZ Tours is a tour operator based in New Zealand, specializing in personalized tours of the South Island. These terms govern the relationship between you (the "Customer") and CanNZ Tours (the "Company," "we," "us," or "our").

2. Booking and Payment

2.1 Making a Booking

All bookings must be made through our website, email, or phone
A booking is confirmed only when you receive written confirmation from us
By making a booking, you confirm that you are authorized to accept these Terms of Service on behalf of all members of your party

2.2 Payment Terms

A deposit may be required to secure your booking
Full payment is due at least 7 days before the tour date unless otherwise agreed
We accept payment via credit card, bank transfer, or other methods as agreed
All prices are in New Zealand Dollars (NZD) unless otherwise stated
Prices are subject to change until full payment is received

2.3 Pricing

All quoted prices include GST (Goods and Services Tax) where applicable
Prices include the services explicitly stated in your tour itinerary
Additional costs such as meals, accommodation (unless specified), entrance fees to attractions, and personal expenses are not included unless explicitly stated

3. Cancellation Policy

3.1 Cancellation More Than 7 Days Before Tour Date

Cancellations made more than 7 days prior to the scheduled tour date are eligible for a full refund, minus a 10% administrative fee.

3.2 Cancellation Within 7 Days of Tour Date

Cancellations made within 7 days of the scheduled tour date are non-refundable. Unfortunately, we are unable to offer refunds or credits for cancellations within this period.

3.3 No-Show Policy

If you do not show up for your scheduled tour without prior notice, no refunds or credits will be provided.

3.4 Rescheduling

If you wish to reschedule your tour, please contact us at least 7 days before your scheduled tour date. Rescheduling requests made within 7 days of the tour date will be subject to availability and may incur additional charges.

3.5 Cancellations by CanNZ Tours

In the rare event that CanNZ Tours needs to cancel a tour due to unforeseen circumstances, such as extreme weather conditions or other factors beyond our control, we will offer you the choice of:

Rescheduling your tour to an alternative date, or
Receiving a full refund of all payments made

We will not be liable for any additional costs incurred by you as a result of such cancellations, including but not limited to accommodation, flights, or other travel arrangements.

3.6 Group Bookings

For group bookings, separate terms and conditions may apply. Please refer to your group booking agreement or contact us directly for more information.

4. Travel Insurance

4.1 Insurance Requirement

We strongly recommend that all customers obtain comprehensive travel insurance covering:

Trip cancellation and interruption
Medical expenses and evacuation
Lost or delayed baggage
Personal liability
Any activities you plan to undertake

4.2 Your Responsibility

You are responsible for ensuring adequate insurance coverage. CanNZ Tours is not liable for costs that could have been covered by appropriate travel insurance.

5. Health and Safety

5.1 Medical Conditions

You must inform us of any medical conditions, disabilities, dietary requirements, or special needs at the time of booking that may affect your ability to participate in the tour.

5.2 Fitness Requirements

Some tours involve physical activity. You are responsible for ensuring you have the appropriate level of fitness required for your chosen tour.

5.3 Safety Instructions

You must follow all safety instructions provided by our guides. We reserve the right to refuse participation or remove you from a tour if you pose a risk to yourself or others.

5.4 COVID-19 and Health Measures

You must comply with any health and safety measures in place at the time of your tour, including but not limited to vaccination requirements, testing, and mask-wearing policies.

6. Your Responsibilities

6.1 Accuracy of Information

You must provide accurate and complete information when making a booking, including contact details, passenger names, and any special requirements.

6.2 Documentation

You are responsible for ensuring you have:

Valid identification documents
Appropriate visas (for international visitors)
Any required permits for activities
Travel insurance documentation

6.3 Punctuality

You must arrive at the designated meeting point at the specified time. We cannot guarantee to wait for late arrivals, and late arrival may be treated as a no-show.

6.4 Behavior

You must behave in a respectful manner toward our guides, other tour participants, and third parties. We reserve the right to terminate your tour without refund if your behavior is deemed inappropriate, dangerous, or disruptive.

7. Our Responsibilities

7.1 Service Delivery

We will use reasonable care and skill to provide the services described in your tour itinerary.

7.2 Qualified Guides

Our tours are conducted by experienced and knowledgeable guides.

7.3 Vehicle Standards

We maintain our vehicles to appropriate safety standards and ensure they are fit for purpose.

8. Limitation of Liability

8.1 Personal Injury and Property Damage

To the fullest extent permitted by New Zealand law:

We are not liable for any injury, death, or loss of property arising from your participation in tours, except where caused by our negligence or breach of contract
Our liability is limited to the amount paid by you for the tour

8.2 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Extreme weather conditions
Natural disasters
Government actions or restrictions
Strikes or industrial action
Pandemics or public health emergencies
Acts of terrorism or war

8.3 Third-Party Services

We are not responsible for the acts or omissions of third-party service providers such as accommodation providers, restaurants, or activity operators.

8.4 Delays and Itinerary Changes

We reserve the right to make reasonable changes to tour itineraries due to weather, road conditions, or other unforeseen circumstances. We are not liable for any costs arising from such changes.

9. Photography and Marketing

9.1 Use of Images

By participating in our tours, you consent to CanNZ Tours taking photographs and videos during the tour and using these for marketing purposes, including on our website and social media channels.

9.2 Opting Out

If you do not wish to be photographed or featured in marketing materials, please inform us at the time of booking or at the start of your tour.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of CanNZ Tours and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

11. Privacy and Data Protection

Your personal information is collected and used in accordance with our Privacy Policy. By making a booking, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

12. Complaints and Feedback

12.1 During the Tour

If you have any concerns during your tour, please inform your guide immediately so we can attempt to resolve the issue.

12.2 After the Tour

If you wish to make a complaint after your tour, please contact us within 14 days of the tour completion. We will investigate and respond to your complaint within a reasonable timeframe.

13. Governing Law

These Terms of Service are governed by the laws of New Zealand. Any disputes arising from these terms or your tour booking shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Consumer Guarantees Act 1993

Nothing in these Terms of Service is intended to exclude, restrict, or modify the application of the Consumer Guarantees Act 1993 or any other consumer protection legislation in New Zealand that cannot be excluded.

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and CanNZ Tours regarding your tour booking.

17. Amendments

We reserve the right to update these Terms of Service at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

18. Contact Information

For questions about these Terms of Service or any aspect of your booking, please contact us:

CanNZ Tours
Email: info@cannztours.co.nz
Phone: +64 21 1811 570

Acknowledgment

By making a booking with CanNZ Tours, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Thank you for choosing CanNZ Tours. We look forward to showing you the beauty of New Zealand!