Privacy Policy

Last Updated: December 17, 2025

CanNZ Tours ("we," "our," or "us") is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

Name and contact details (email address, phone number, postal address)
Date of birth and age information
Passport details (for international visitors, if required)
Dietary requirements and health information relevant to tours
Payment and billing information
Emergency contact details
Preferences and special requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on our website
Referral source

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and managing tour bookings
Communicating with you about your tours and bookings
Processing payments and issuing receipts
Providing customer support
Ensuring your safety and well-being during tours
Accommodating dietary requirements and accessibility needs
Improving our services and website
Sending promotional materials (with your consent)
Complying with legal obligations

3. How We Share Your Information

We may share your personal information with:

Third-party service providers: Such as payment processors, accommodation providers, and activity operators necessary to deliver your tour
Emergency services: In case of medical emergencies or safety concerns
Legal authorities: When required by law or to protect our legal rights
Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption for online transactions
Restricted access to personal information
Regular security assessments
Secure storage of physical and electronic records

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

Booking information: 7 years (for tax and accounting purposes)
Marketing consent records: Until you withdraw consent
Website analytics: 26 months

6. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to the processing of your personal information
Data portability: Request transfer of your information to another service provider
Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our tours are designed for adults and families. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Transfers

While we primarily operate in New Zealand, your personal information may be transferred to and processed in other countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers.

11. Marketing Communications

With your consent, we may send you promotional emails about our tours, special offers, and updates. You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly
Managing your preferences in your account settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CanNZ Tours
Email: info@cannztours.co.nz
Phone: +64 21 1811 570

14. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact details above. If you are not satisfied with our response, you have the right to contact:

Office of the Privacy Commissioner
PO Box 10-094
Wellington 6143
New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz