Cancellations made more than 7 days prior to the scheduled tour date are eligible for a full refund, minus a 10% administrative fee.
Cancellations made within 7 days of the scheduled tour date are non-refundable. Unfortunately, we are unable to offer refunds or credits for cancellations within this period.
If you do not show up for your scheduled tour without prior notice, no refunds or credits will be provided.
If you wish to reschedule your tour, please contact us at least 7 days before your scheduled tour date. Rescheduling requests made within 7 days of the tour date will be subject to availability and may incur additional charges.
In the rare event that CanNZ Tours needs to cancel a tour due to unforeseen circumstances, such as extreme weather conditions or other factors beyond our control, we will offer you the choice of rescheduling your tour or receiving a full refund.
For group bookings, separate terms and conditions may apply. Please refer to your group booking agreement or contact us directly for more information.